Return & Refund Policy

1. Final Sale Policy

Due to recent updates in our warehouse policies, we no longer accept returns, refunds, or exchanges.

This change is due to shortened return windows from our logistics partners, which prevent returned packages from being processed back to our brand facilities or reintegrated into our inventory. We appreciate your understanding of these operational constraints.

2. Damaged or Defective Items

Your satisfaction is important to us. If you receive an item that is severely damaged or has a major manufacturing defect, we are here to help.

Please contact us immediately at contact@thedreamray.com. Our team will conduct a thorough investigation and assist you in resolving any genuine product quality issues.

3. How to Report an Issue

To help us process your request efficiently, please follow these steps:

• Include your Order Number in the email subject line.

• Attach clear photos or videos of the damaged or defective item.

• Provide a brief description of the issue.

4. Shipping Costs for Claims

Please note that shipping fees and any related customs duties are non-refundable. For verified quality issues, our support team will guide you through the specific resolution process.

Thank you for your understanding and your continued support of our brand!

Contact Us: @thedreamray.com