Shipping policy
1. Shipping Rates & Destinations
We are pleased to offer Free Worldwide Shipping on all orders. No matter where you are, we bring our products to your doorstep at no extra cost.
2. Processing Time
All orders are dispatched from our warehouse in Guangzhou, China.
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Order Processing: Orders are typically processed and shipped within 48 hours after order confirmation (excluding weekends and holidays).
3. Potential Delays
While we strive to provide the most efficient delivery service possible, please understand that shipping times may be affected by external factors beyond our control. Potential delays may be caused by:
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Public holidays
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Peak shopping seasons (e.g., Black Friday, Christmas)
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Severe weather conditions
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Flight schedules and logistics constraints
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Staff shortages at processing centers or temporary closures
4. Refund Policy Regarding Delays
We work closely with our logistics partners to ensure timely delivery. However, please note that we do not offer refunds for shipping delays unless an order is officially confirmed as lost in transit following a formal investigation.
5. Contact Information
If you have any questions regarding your order or shipping status, please contact our support team:
Email: contact@thedreamray.com